Customer Success Manager Job at Crestfield Talent, Houston, TX

  • Crestfield Talent
  • Houston, TX

Job Description

Crestfield Talent is seeking a proactive Customer Success Manager to manage client relationships, support account engagement, and help customers get consistent value from ongoing services.

This hybrid role is a good fit for someone who communicates clearly, builds strong professional relationships, and is comfortable managing multiple client accounts at once.

Responsibilities

  • Manage ongoing communication with assigned customer accounts
  • Conduct regular client check-ins and follow-up meetings
  • Help customers navigate routine account and service needs
  • Maintain accurate account notes and activity in CRM systems
  • Coordinate customer requests with internal teams
  • Track open issues and ensure timely follow-up
  • Support client onboarding and account transitions
  • Identify opportunities to improve retention and engagement
  • Prepare account updates and internal summaries

Qualifications

  • Strong communication and relationship-building skills
  • Good organization and attention to detail
  • Comfortable using CRM and office software
  • Able to manage multiple customer accounts
  • Professional and dependable
  • Previous customer success, account management, sales, or client-facing experience is preferred

Skills

Customer Success • Account Management • Client Relations • CRM • Customer Retention • Relationship Management • Client Onboarding • Account Growth • Business Communication • Problem Solving • Organization • Time Management

Position Highlights

  • Hybrid work arrangement
  • Full-time schedule
  • Professional client-facing environment
  • Direct account ownership
  • Opportunities for career advancement

Job Tags

Full time, Work at office

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