Job Description

About the company
A well-established, family-owned bakery and café specializing in authentic New York-style bagels and freshly prepared breakfast and lunch offerings. The company has built a strong reputation for high-quality food, exceptional customer service, and a welcoming neighborhood atmosphere. With multiple locations and a loyal customer base, it emphasizes freshness, consistency, teamwork, and operational excellence while fostering a collaborative and fast-paced work environment.

Position Summary
The Bilingual Human Resources Manager leads all human resources functions while ensuring compliance with federal, state, and local employment laws. The position oversees employee relations, recruitment, performance management, compensation, benefits and investigations, training, compliance, policy administration, and organizational development.    will be critical to setting the foundation processes for the company. The HR Manager serves as a trusted advisor and must be fluent in English and Spanish.

Essential Duties and Responsibilities

• Responsible for the development and implementation of compliant HR processes and systems
• Lead employee relations, investigations, and conflict resolution.
• Manage full-cycle recruitment, onboarding, and staffing.
• Administer performance management and employee development.
• Ensure compliance with employment laws, OSHA, EEOC, FMLA, ADA, and wage/hour requirements.
• Administer employee benefits and leave programs.
• Develop and deliver HR training in English and Spanish.
• Maintain HRIS, personnel files, reports, and HR metrics.
• Visit company locations to meet with staff and assure HR compliance.

Bilingual Responsibilities

• Communicate fluently in English and Spanish.
• Translate HR policies, forms, and employee communications.
• Conduct investigations and interviews in Spanish when needed.

Supervisory Responsibilities

• May supervise HR Generalists, HR Coordinators, Recruiters, Administrative Staff, and Interns.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Minimum 5 years of progressive HR experience.
• Minimum 2 years of HR leadership experience.
• Professional fluency in English and Spanish.
• Knowledge of employment laws and workplace investigations.
• Experience with benefits administration, employee relations, and HRIS.

Preferred Qualifications

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Experience in nonprofit, for-profit, healthcare, government, or multi-site environments.
• Payroll systems experience.

Knowledge, Skills & Abilities

• Strong interpersonal, organizational, investigative, and communication skills.
• Ability to maintain confidentiality and manage multiple priorities.
• Strong leadership, conflict resolution, and presentation skills.

Physical Requirements

• Ability to sit for extended periods, use standard office equipment, occasionally lift up to 25 pounds, and travel locally as needed.

Work Environment

• Professional office environment with potential hybrid work and occasional travel.

Compensation

• Competitive salary, health benefits, retirement plan, paid leave, holidays, EAP, and professional development.

Equal Employment Opportunity

• The organization is an Equal Opportunity Employer committed to an inclusive workplace.

Ideal Candidate Profile

• Strategic HR leader with excellent bilingual communication skills, strong employment law knowledge, investigation experience, and commitment to fostering an inclusive workplace.

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