Job Description

Job Title: Jira Administrator

Location: Remote

Duration: 6 Months contract on W2

Job Summary

We are seeking an experienced Jira Administrator to manage, configure, integrate, and support Jira environments across the organization. The ideal candidate will have 3 5 years of hands-on Jira administration experience with strong knowledge of workflows, automation, custom fields, permission schemes, JQL, and Jira integrations.

This role will operate in an undocumented, in-progress environment , requiring strong troubleshooting skills, adaptability, attention to detail, and the ability to create clear technical documentation for ongoing support and eventual offboarding.

Key Responsibilities

• Administer and configure Jira Cloud and/or Jira Data Center environments.
• Design, configure, and maintain Jira workflows, workflow schemes, custom fields, screens, issue types, and permission schemes.
• Develop and maintain Jira Automation rules to streamline processes and reduce manual effort.
• Create and optimize JQL queries and filters for reporting, dashboards, and operational needs.
• Manage Jira users, groups, roles, permissions, projects, and configurations.
• Configure and troubleshoot Jira email handlers / mail-to-ticket ingestion .
• Design and support integrations between Jira and external systems using:
  • REST APIs
  • Webhooks
  • Middleware-based integrations
• Troubleshoot integration issues, data synchronization problems, and automation failures.
• Work with external vendor support and ticketing platforms as needed.
• Collaborate with technical and business stakeholders to understand Jira requirements and implement appropriate solutions.
• Assess an existing environment with limited or incomplete documentation and establish a clear understanding of current configurations.
• Create and maintain detailed Jira administration, configuration, integration, and operational documentation .
• Prepare clear documentation and knowledge-transfer materials to support offboarding and transition activities .
• Identify opportunities to improve Jira workflows, automation, integrations, and overall platform usability.

Required Skills & Experience

• 3 5 years of hands-on Jira Administration experience .
• Experience administering Jira Cloud and/or Jira Data Center .
• Strong experience with:
  • Jira workflows
  • Automation rules
  • Custom fields
  • Permission schemes
  • JQL
  • Screens and issue configurations
  • Users, groups, and project roles
• Hands-on experience integrating Jira with external systems using REST APIs, webhooks, or middleware .
• Experience configuring and troubleshooting Jira email handlers / mail-to-ticket ingestion .
• Ability to work effectively in an undocumented or partially documented environment .
• Strong technical documentation and knowledge-transfer skills.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Ability to work independently in a remote environment.

Nice-to-Have Skills

• Experience integrating Jira with Salesforce .
• Experience integrating Jira with ServiceNow .
• Experience with vendor support or third-party ticketing platforms.
• Experience with Jira migration, upgrades, or platform consolidation.
• Atlassian administration experience beyond Jira, such as Confluence.

Top 5 Must-Haves

1. 3 5 years of Jira Administration experience
2. Strong Jira workflow, automation, custom field, permission scheme, and JQL expertise
3. Hands-on REST API / Webhooks / Middleware integration experience
4. Experience with Jira email handler / mail-to-ticket ingestion
5. Strong ability to work in an undocumented environment and produce clear technical/offboarding documentatio

With Regards,

Prem Chand Kolli | US IT Recruiter

prem.k@conchtech.com +1 469-899-9502 *825

Conch Technologies, Inc |

Job Tags

Contract work, Remote work

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